Customer Service Online Training Course
Price: Only £17.50 + VAT
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
Customer Service Online Training Course
Price: Only £17.50 + VAT
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
Customer Service Training Online Course
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
The Customer Service Online Training Course Modules
| Course Name | Module Number | Module Name | Pass % Required |
|---|---|---|---|
| Customer Service | 1 | About the Course | 70% |
| Customer Service | 2 | What is Customer Service | 70% |
| Customer Service | 3 | The Goals of Great Customer Service | 70% |
| Customer Service | 4 | Discovering and Understanding Customer Needs | 70% |
| Customer Service | 5 | Delivering Maximum Levels of Customer Service | 70% |
| Customer Service | 6 | Making Customers Feel Great From the Start | 70% |
| Customer Service | 7 | Communication Skills | 70% |
| Customer Service | 8 | Non-verbal Communication and Body Language | 70% |
| Customer Service | 9 | Dealing with Customer Complaints | 70% |
Obtain Your Certification Today!
Upon successfully completing our Customer Service Online training course, you will receive a printable certificate as evidence of your knowledge and competency. This certification demonstrates your knowledge on how to promote Customer Service within your workplace
Recommended System Requirements:
• Browser: Microsoft Edge, Google Chrome or Firefox
• Video: Up-to-date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Course Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
We are Here to Help You
Our Customer Service Online training course will equip your employees with the knowledge on how to promote Customer Service. Purchase the course or sign up for a free trial and see how these courses could work for you by using the links above. If you have any questions regarding this course or other courses, please email:
hello@onlinetrainingstore.co.uk
or
call 0333 242 5222
